FAQ’s
Getting started with Atosa? We’ve curated a list of our most frequently asked questions from our users that will answer many of your questions about Atosa, as well as some helpful tips to get you started right away.
Reporting
For a comprehensive understanding of reporting, visit our Reconciliation Reporting page for more detailed information, including a list of helpful FAQs.
Security
Very secure.
Atosa is a cloud-based service with rock-solid infrastructure hosted with Microsoft Azure in Australia.
Data is encrypted in transit and encrypted at rest to keep it safe.
Yes.
The ATO regularly reviews Atosa’s security to ensure that it meets their strict security requirements.
Compass Assurance Services also regularly reviews Atosa’s Information Security Management Systems to ensure they are ISO 27001:2022 compliant.
Atosa data is stored in Microsoft Azure data centres located in Australia.
Yes.
Multi-Factor Authentication is required for users to log in to Atosa.
Users are logged out of Atosa if they are inactive for 15 minutes or if they close their browser.
The ATO’s Access Manager allows tax agents to designate their clients as restricted clients. This allows tax agents to restrict access to client information to certain designated staff for confidentiality reasons.
Atosa has a different, but similar feature. Atosa Admin Users can designate taxpayers as restricted clients, and once designated, only Atosa Admin Users will be able to see and access restricted clients via Atosa.
Platform support
Start by going to the Taxpayers webpage and select the relevant taxpayer.
If you would like to generate a reconciliation workpaper for the last completed 30 June financial year, select the relevant Quick Excel Report Generation button for the particular report you want (e.g. the Activity Statement Report).
If you would like to generate a reconciliation workpaper for a different period, select the relevant Online Report button for the particular report you want (e.g. the Activity Statement Report), choose your desired period, and then click the Generate Excel Reconciliation Report button.
Alternatively, you can generate multiple reconciliation workpapers at once (either for one taxpayer or multiple taxpayers) from the Batch Reports webpage.
The Activity Statement Report reconciliation workpapers contain an “Instructions” tab which will guide you through the process to integrate the Activity Statement Report reconciliation workpapers into your existing Excel workpapers (under the heading “Standardised Excel Output – Activity Statements Summary worksheet”).
A similar process can be used to integrate other reconciliation workpapers.
Pricing
Please visit our Pricing page for more detailed information, including a list of helpful FAQs.
Still need help? Let our team know what you need, and we’ll make sure we get in touch with you quickly.